If you require a bespoke service or would like to discuss any specific needs not listed, please don’t hesitate to contact us — we would be more than happy to create a tailored experience for you. For personalised inquiries or further details, we invite you to reach out and discuss how we can help.


Deposits - Cancellations - Refunds

Day Care

Payment is required at the time of booking to secure your dates.

Cancellations made more than one week before the scheduled date will receive a 50% refund.

Cancellations made within one week of the scheduled date are non-refundable.

Boarding

A 50% non-refundable deposit is required at the time of booking to secure your dates.

The remaining balance is due no later than 4 weeks before the start of the stay.

Cancellations made within 4 weeks of the commencement date are non-refundable.